0800 23 23 22

Contact

Contact us

We direct our business towards customer relations care and satisfaction of our customers. Tim of banking experts is at your disposal for any help and advice.

Customer service

We are here for you. You can get all information via IVR or by speaking directly to an operator. We are waiting for you from Monday to Friday from 08 AM to 08 PM and on Saturday from 08 AM to 1 PM.

0800 23 23 22
+381 11 30 11 555

Calls from abroad

For calls from abroad (calls are charged at the price of your operator)

+381 21 421 077

Payment cards support

Report theft or loss of your card immediately to our authorization center, which is on duty for you 24 hours a day. You can report a loss or theft of the card in every branch of our Bank.
(Calls are charged at the price of your operator)

011 30 11 550
+381 21 520 333

Support for individuals

For all information on OTP products and services for natural persons
(Calls are free for all calls from fixed and mobile networks from Serbia)

0800 23 23 22

Electronic banking support for individuals (toll free call)

Contact us for technical support regarding electronic banking for individuals.
(Calls are free for all calls from fixed and mobile networks from Serbia)

0800 333 338

IVR service

The answering machine is available from 00:00 to 24:00 7 days a week, including holidays.

0800 23 23 22

E-counter for small businesses

Quick realization of various administrative requests for your company

Find out more

Support for legal entities

For all information on OTP products and services for legal entities.

011 30 11 552

Electronic banking support for legal entities

Contact us for technical support related to electronic banking for legal entities.

Online branch

A team of professional online bankers works for you every working day from 08:00 to 18:00 and on Saturday from 10:00 to 15:00. (The call is free)

0800 111 555

ChatBot service for individuals

ChatBot Service is available on the Facebook messenger channel from 00:00 to 24:00 7 days a week, including holidays.

Notice on how to file a complaint to the service provider

Notice on how to file a complaint to the service provider, acting upon the filed complaint and the possibility of filing an objection.

Privacy Notice and Personal Data Processing for Complainants

Notification on the manner of submitting the Complaint of the User (natural person and entrepreneur) or the Client – legal entity to the Bank, the Bank’s action on the submitted complaint of the User / Client as well as the possibility of submitting a complaint to the National Bank of Serbia

Complaints, compliments and suggestions

Talk to us. We are here to hear and respond to your complaint. You can also send a complaint to prigovori@otpbanka.rs


    Molimo unesite broj računa ili JMBG (obavezan unos najmanje jednog podatka)


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      Media inquiries

      For more information about our business, write to us at komunikacije@otpbanka.rs or fill out the form below

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        Map of branch locations

        Find a branch

        Online branch

        A team of professional online bankers is at your disposal every working day from 8 am to 6 pm and on Saturday from 9 am to 1 pm.

        Find out more
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